Terms and Conditions

Rock UK Adventure Centres Ltd Conditions of Booking

  1. Rock UK Adventure Centres Ltd (Rock UK) is a Christian charity encouraging positive development of primarily young people. All individuals are welcome regardless of gender, marital status, race, ethnic origin, religion, age, sexual orientation or physical and mental ability.
  2. Bookings: Provisional Bookings can be made by telephone and held for fourteen (14) days only until a non-returnable deposit is received.
  3. Confirmation of the booking follows receipt of a completed and signed booking form and payment of a NON-RETURNABLE deposit. The deposit is calculated at 20% of the full original fee based on the minimum number charge.
  4. Payments: The balance of the FULL PAYMENT IS DUE 4 WEEKS BEFORE THE START OF YOUR VISIT. A final numbers and extra items invoice will then be issued at the end of your stay. No refunds can be made in respect of activities booked but not used or numbers below the minimum. Outstanding balances need to be paid before leaving the Centre unless other arrangements have been agreed in advance.
  5. Cancellations/reductions in numbers: – Any CANCELLATIONS MUST BE MADE IN WRITING to Rock UK, and is only effective on the date received. Cancellation of a booking or reduction in numbers for any facilities or services booked, including accommodation, meals or activities will be subject to the following charges:
    a) Cancellation of a booking or reduction in numbers made before twenty (20) weeks of a visit – there will be no charge except loss of deposit.
    b) Cancellation of a booking or reduction in numbers made within twenty (20) weeks of a visit will be charged at 50% of the full original fee.
    c) Cancellation of a booking or reduction in numbers made within ten (10) weeks of a visit will be charged at 75% of the full original fee.
    d) Cancellation of a booking or reduction in numbers made within six (6) weeks of a visit will be charged at 100% of the full original fee.
  6. Activities: All specialist equipment is provided by Rock UK. Please ensure that you supply an adult on all activity sessions to support the instructors with group control. All participants must agree to abide by any instructions given by the activities instructors.
  7. Group Behaviour: Group leaders are responsible for ensuring high standards of conduct within their groups; a comprehensive code of conduct will be sent with group leader’s information. Except on activities organised by Rock UK staff, groups are the responsibility of their own leaders/teachers at all times. We expect youth groups/schools to have at least one adult leader/teacher per 12 children, including males and females when the group is mixed. Rock UK reserve the right to ban any guests who act in a manner likely to affect the safety, comfort or well being of other guests or staff. Illegal drugs and alcohol are not permitted on site.
  8. Damage: The group is responsible for the cost of repairs for any damage caused to Centres equipment and/or property caused by members of that group.
  9. Termination of Booking: Rock UK reserves the right to terminate any booking by groups failing to meet these conditions. We reserve the right not to accept a booking for operational reasons.
  10. Sales: no sales transactions may take place on Rock UK premises without the written consent of the Centre.
  11. Liability and Insurance:
    a) Whilst using Rock UK premises the group leader of the relevant group visiting the centre accepts full responsibility for the members of their group’s use of the premises or any activities at the centre. Rock UK assumes no liability for injury or death, damage to or loss of personal property, accident, delay, cancellation, irregularity or inconvenience caused, save where such loss is caused or contributed to by the negligence of some person acting as a servant or agent of Rock UK.
    b) Rock UK has Public Liability Insurance and Employers Liability Insurance. Groups are advised to have Personal Accident insurance cover and should contact their own insurance company or contact Rock UK for details.
    c) Rock UK and its directors and staff cannot accept liability for damage to or loss of personal property, and groups are advised not to bring personal items of value with them.

Rock UK Adventure Centres Ltd,
Head Office, Frontier Centre, Addington Road, Irthlingborough, Northants NN9 5UH
Tel 01933 654100 Email; head.office@rockuk.org

Reg. Charity No 1107724 Reg. in England No .4718891 VAT Reg NO 869 6053 80

Booking Conditions – Rock UK

For bookings or further information please either click on the Contact Us page, call 0844 8000 222 or email sales.info@rockuk.org